Privacy Policy

1. Introduction

Seaham Coastal Retreats ("we," "our," or "us") operates holiday rental properties in Seaham, County Durham. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book accommodation with us.

2. Information We Collect

Personal Information

When you make a booking or contact us, we may collect:

• Name, email address, and phone number
• Postal address and billing information
• Payment card details (processed securely via Stripe)
• Booking preferences and special requirements
• Communication history with our team

Automatically Collected Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

• Process and manage your bookings
• Communicate with you about your reservation
• Send booking confirmations and check-in information
• Provide customer support and respond to inquiries
• Improve our services and website functionality
• Send promotional offers (with your consent)
• Comply with legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances:

• Service Providers: Stripe for payment processing, email services for communications
• Legal Requirements: When required by law or to protect our rights
• Property Management: With cleaning and maintenance services as needed for your stay

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed using SSL encryption and handled by PCI DSS compliant payment processors.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

7. Your Rights

Under data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent for marketing communications

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and legal purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: